Handmade & Made-to-Order Items
All products are handmade to order based on your selected specifications. Items are not held in stock and are made fresh for each order.
You are responsible for ensuring all measurements, selections, and order details are correct at the time of purchase. Measuring guidance is available in the FAQ.
Items that do not fit due to incorrect measurements or selections are not eligible for return or exchange.
Due to the bespoke nature of made to order items, modifications, exchanges, or returns may not be possible once an order has been placed.
If you are unsure about any aspect of your order, please get in touch before purchasing.
Processing Time
The time required to make and prepare your order is shown on each product listing and is typically 6–9 working days.
Orders are produced on a first-come, first-served basis.
Timeframes may vary during busy periods.
Delivery
Free UK delivery applies to mainland UK only and excludes Northern Ireland, islands, and certain postcode areas where courier surcharges apply.
Excluded postcodes:
AB35–AB38, AB53–AB56, FK17–FK22, HS, IM, IV, KA27–KA28, KW, PA17–PA18, PA20–PA38, PA41–PA80, PH3, PH5–PH7, PH10–PH11, PH13–PH50, PO30–PO33, PO35–PO41, TR21–TR25, ZE, BT, JE, GY, BFPO
Standard delivery is a 2–4 working day courier service, in addition to processing time.
Typical fulfilment timeframe from order:
- Homewares: 8–12 working days
- Sculptures & art: 2–3 weeks
Tracking details will be provided on dispatch.
Delivery Issues
All items are packaged carefully; however, courier damage can occasionally occur.
If your item arrives damaged:
- Please get in touch as soon as possible
- Provide clear photos of both the packaging and the item
All orders are insured and issues will be resolved promptly.
Incorrect Addresses & Failed Deliveries
You are responsible for providing an accurate delivery address.
If delivery fails due to incorrect details or repeated missed delivery attempts, additional delivery charges may apply for redelivery. Free delivery is offered once only.
International Orders
Buyers are responsible for any customs duties or import taxes that may apply.
Delays caused by customs are outside my control.
Returns & Cancellations
If you experience any issue with your order, please get in touch — resolving problems quickly is the priority.
Non-Returnable Items
Items made to specific size, a chosen colour, or custom specification are considered bespoke and are non-returnable and non-exchangeable unless:
- The item is damaged in transit, or
- The item has a manufacturing fault
Damage or fault claims must include clear photos of both the item and the packaging.
Returnable Items
- Contact must be made within 14 days of delivery for authorisation
- Items must be unused and in original condition
- Buyers are responsible for return postage costs
Returns may be refused if items are not returned in suitable condition.
Cancellations
Cancellations are accepted within 24 hours of placing the order.
After this period, or once production has started, cancellations are not possible.
Refunds
Refunds exclude non-refundable payment processing fees charged by third-party providers (such as PayPal, Stripe, or Square).
A deduction of 2.9% + £0.30 will be applied to cover these fees where applicable.
Privacy Policy
Overview
This policy explains how and when personal information is collected, used, and shared when you use this website.
It does not apply to third-party services outside my control.
Information Collected
Information collected may include:
- Name
- Email address
- Postal address
- Payment information
- Order details
Additional information may be provided if you contact me directly.
How Information Is Used
Your information is used to:
- Fulfil orders
- Provide customer support
- Resolve disputes
- Comply with legal obligations
- Improve services
Information Sharing
Information is shared only where necessary, including with:
- Delivery providers
- Payment processors
- Service providers
Information may also be shared where required by law or in the event of a business transfer.
Data Retention
Personal data is retained only as long as necessary, typically up to 4 years, to comply with legal and business requirements.
International Data Transfers
Your information may be processed outside the UK/EU via third-party services.
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with a data protection authority
Contact
For any questions regarding these terms or your data, please use the contact form.