Frequently Asked Questions

 
Commissions & Customisation

Many items can be customised, and I also take on commissioned work.

You can request changes such as sizing, peg positions, or additional supports using the personalisation box on the product page. For more complex requests, please use the contact form to discuss your requirements before ordering.


Dispatch & Delivery Times

All items are made to order.

Typical timeframes:

  • Homewares: 7–10 working days
  • Sculptures & art: 2–3 weeks

These are estimates and can vary during busy periods.
For full details on processing and delivery, please refer to the Terms & Conditions.


Measuring Guide

Getting the correct size is important — all items are made specifically to your measurements.


Tapered Pots  \_/

Measure the circumference of your pot at the point where the stand will support it.

If you don’t have a flexible tape measure, use a piece of string and measure that length.

To calculate diameter:
Circumference ÷ 3.14 (π) = Diameter

It’s recommended to measure twice to ensure accuracy.


Straight-Sided Pots  |__|

Straight-sided pots require base pegs to support the pot.

  • Choose a stand 1cm larger than your pot diameter for a comfortable fit
  • Pegs are welded in place

Standard peg position:
1/3 of the stand diameter down from the top

To customise peg height, use the personalisation box, for example:

“Pegs 10cm down from top”


Larger or Heavier Pots

For larger or heavier pots, additional linking bars between the legs can improve stability.

This can be requested in the personalisation box, for example:

“Add leg supports 10cm down for heavy pot”

If you’re unsure, it’s best to get in touch before ordering so the design can be tailored appropriately.


Custom Colours

If you would like a colour not listed, please get in touch.

  • Setup charge: £15–£20 per colour (depending on finish)
  • Multiple items only incur one setup fee

Cleaning & Maintenance

No maintenance is required.

Clean using water or a damp cloth.
Avoid abrasive materials to protect the finish.


Gift Wrapping

Gift wrapping is not currently available.


Customer Support

If you need help before or after ordering, please get in touch.
I aim to respond as quickly as possible.